Frequently Asked Questions

Please read our FAQ before sending us a message.

Need immediate assistance?

If you need immediate assistance (e.g. order information, package tracking code, damaged package, package not as described, requested, package refunds, package disputes, order cancellations, etc.), immediately contact us at Facebook fanpage for immediate support
⇒ Facebook.com/supportorder


What does status processing mean?
Processing: It means we have received the order and are currently producing and will send the tracking code after 10 working days. Complete: Meaning the delivery was successful.
Which payment methods are accepted in the Online Shop?
Valid payment methods: Paypal, Visa, Mastercard.
How long will delivery take?
We produce about 7 – 10 working days, then we will send the tracking code to the email you purchased after 10 days you have ordered. Will be shipped around 7-14 days (1-3 days delay may be available during peak season, but we will try as quickly as possible)
How long does it have code tracking?
Normally, after you place an order, it takes us about 7-10 days to produce, then we will provide the tracking code via the purchased email!

Send us an email